Need to contact us about your Cashplus prepaid Gold MasterCard® Deluxe account?

FREE online account management 24/7

Please visit the Members' Area to:

  • Activate cards
  • Check your account balance
  • Edit personal details
  • Review statements and transaction history
  • Change account passwords
  • Add an additional card* to your account
  • Change security codes

If you require more information you can contact us:

By Phone

Call Customer Services on: 0845 3510462

We're here to help you Monday to Friday 8am to 6pm, Saturday 10am to 4pm. When you call our 0845 number, you pay just the local call rate from BT landlines. Call charges from other companies and outside the UK may vary and you may want to check this with your service provider. To help us make our service better, we may record calls.

Call Customer Services to:

  • Get a PIN reminder
  • Locate a missing payment
  • Report lost or stolen cards (Available 24 hours a day)
  • Query a transaction on your account

By Text

To have your latest card information sent to your mobile phone.

Text any of the requests below to: 07797 800601

BALANCE - to get your balance details.

LASTTRANS - to get up to your latest five transactions.

STATUS - to check to see how your sign-up's going.

Each text costs your usual network tariff plus 25p which will be charged to your mobile phone. Please note that if you have more than one card account with the same mobile phone number, you will have to contact our Customer Services team.

By Post

Customer Services: PO Box 466, Salford, M50 2XU

For any Media Enquiries:

Please see our corporate website

General contact advice:

What are your Customer Services opening times?
Customer Services are open Monday to Friday, 8am to 6pm and Saturday 10am to 4pm. Lost and Stolen calls will be taken 24 hours a day, seven days a week.

I'm having problems contacting Customer Services from abroad
If you are experiencing difficulties contacting us using the number displayed on the back of your card please contact us using our international number +44 207 153 8940 (calls will be charged at the international rate set by that country).

Making it easier to access our services
We try and make it as easy as possible for everyone to use our services. So, if you're having any difficulties, please tell us - just email us at or phone us on 0845 3510462 and we'll do everything we can to help. Monday to Friday 8am to 6pm, Saturday 10am to 4pm. Calls are charged at the local rate from BT landlines and may be recorded. Other networks and calls from outside the UK may vary.

How do I make a complaint?
If you are unhappy with the way your account is being run you should contact Customer Services so that we can investigate your concern as soon as possible. A copy of our complaints procedure is available on request. Alternatively you can contact us in writing by sending your letter to:

Complaints Department
PO Box 466
M50 2XU

If we are unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at: South Quay Plaza, 183 Marsh Wall, London E14 9SR. Phone: 0845 080 1800. Email:


Get your card

  • 100% instant approval guaranteed*
  • No credit checks
  • No hidden banking charges

Make payments and standing orders* – for free

Make up to 20 payments to pay your bills, such as gas, electricity and rent, all at no extra cost to you.

Cashplus prepaid card

*Subject to terms and conditions including applicant providing acceptable ID, being a UK resident & aged 18 years+. Card & usage fees apply. Cashplus is issued by APS Financial Ltd (AFL) pursuant to license by MasterCard International Incorporated. AFL is authorised by the Financial Services Authority under the Electronic Money Regulations 2011 for the issuing of electronic money. ( Reference 900002). Cards are serviced by Advanced Payment Solutions Ltd (APS) which operates the card on behalf of AFL. AFL & APS registered address is 6th Floor, One London Wall, London EC2Y 5EB. Registered numbers 06029941 & 04947027. MasterCard is a registered trademark of MasterCard International Incorporated. The Post Office® and Post Office symbol are registered trademarks of Post Office Ltd.
†Creditbuilder is provided by APS. APS's Consumer Credit Licence 0608377.